freasygears.com

Dear Customers,

 

 

Thank you for trusting FRESYGEARS! To offer the top-level service you deserve, please kindly read the following conditions carefully and be sure to keep your warranty card and original sales receipt on hand for all warranty claims.

 

 

Service Principle

 

  • FREASYGEARS provides easy, trusty, and speedy service to our products under warranty;

  • Our authorized dealers and distributors are responsible for local warranty service. Should any problem covered under warranty occur, customers can contact the dealer or distributor, from whom you purchased, for warranty claims. FREASYGEARS would provide necessary parts and tools to our dealers or distributors.

 

Warranty Details

 

  • 15 days free replacement: FREASYGEARS will offer a new replacement within 15 days of purchase for any manufacturing defects if the problem occurs in normal use. In case the model has been discontinued, the customer will receive a similar or improved model in time.

 

  • 60 Months free repairs for lights: FREASYGEARS will offer free repair within 60 months (5 years) for lights from the date of purchase if the problem happens with normal use.

 

  • 12 Months free repairs for accessories: FREASYGEARS will offer free repair within 12 months (1 year) for accessories from the date of purchase if the problem happens with normal use, including battery, chargers, remote switch and etc.

 

  • Limited lifetime warranty: For lights past the free repair warranty period, we provide lifetime repairs but will charge for parts. The distributor or dealer will notify customers of the cost of the part in advance.

 

The different warranty periods for different products will be applied as below:

 

Product Category Warranty Period
Flashlight, bike light, headlamp 5 years (60 months)
Charger, battery, and other accessories 1 year (12 months)

 

 

FREASYGEARS’ warranty service does not cover any damages or failure caused by:

 

  • Excessive dropping, unauthorized modification or reconstruction;

  • Improper use, storage, or maintenance (such as reverse putting of battery);

  • Battery leakage;

  • Saltwater and corrosive damage to the unit;

  • Damage caused by improper maintenance;

  • Ordinary wear and tear/color fading

 

NOTES

 

  • If an item needs to be returned to us, you must obtain an RMA (Return Material Authorization) from us ([email protected]) before sending it back to FREASYGEARS;

  • Please provide a completed warranty card, purchase invoice, or receipt for an after-sale service claim.

 

Statement

 

  • Product appearance is excluded from warranty;

  • The rights of the amendment, interpretation of these terms are reserved by FREASYGEARS. All terms come into effect immediately upon their announcement.

    To guarantee swift and effective customer service, FREASYGEARS suggests you contact the point of purchase for assistance. If you have any further questions regarding the use of your FREASYGEARS product, please feel free to contact your local distributor, dealer, or retailer. Alternatively, contact FREASYGEARS directly using the details below:


    Tel: +86 752 5577002

    E-mail: [email protected]
     

 

Thanks again for choosing FREASYGEARS!